Criteria 5.1.8

Year Type of Approach Number of the queries received Number of queries addressed
2018-2019 Automated interactive voice response system 19 14
Call centre
Online Help Desk
E-Mail support
Postal communication
Teleconferencing
Student Services Centre/ Inquiry Counter
2019-2020 Automated interactive voice response system 207 187
Call centre
Online Help Desk
E-Mail support
Postal communication
Teleconferencing
Web-conferencing
Student Services Centre/ Inquiry Counter
2020-2021 Automated interactive voice response system 836 810
Call centre
Online Help Desk
E-Mail support
Postal communication
Teleconferencing
Web-conferencing
Student Services Centre/ Inquiry Counter
Social media
2021-2022 Automated interactive voice response system 786 756
Call centre
Online Help Desk
E-Mail support
Postal communication
Teleconferencing
Web-conferencing
Student Services Centre/ Inquiry Counter
Social media
Chat Box ( shortly intoroduced)