|
Year |
Type of Approach |
Number of the queries received |
Number of queries addressed |
|
2018-2019 |
Automated interactive voice response system |
19 |
14 |
|
Call centre |
|
Online Help Desk |
|
E-Mail support |
|
Postal communication |
|
Teleconferencing |
|
Student Services Centre/ Inquiry Counter |
|
2019-2020 |
Automated interactive voice response system |
207 |
187 |
|
Call centre |
|
Online Help Desk |
|
E-Mail support |
|
Postal communication |
|
Teleconferencing |
|
Web-conferencing |
|
Student Services Centre/ Inquiry Counter |
|
2020-2021 |
Automated interactive voice response system |
836 |
810 |
|
Call centre |
|
Online Help Desk |
|
E-Mail support |
|
Postal communication |
|
Teleconferencing |
|
Web-conferencing |
|
Student Services Centre/ Inquiry Counter |
|
Social media |
|
2021-2022 |
Automated interactive voice response system |
786 |
756 |
|
Call centre |
|
Online Help Desk |
|
E-Mail support |
|
Postal communication |
|
Teleconferencing |
|
Web-conferencing |
|
Student Services Centre/ Inquiry Counter |
|
Social media |
|
Chat Box ( shortly intoroduced) |
