Academic counselling is an important activity of learner support services offered by SRMIST DDE. It is the key to the learners’ success in ODL system. The geographical separation of the teachers and learners along with socio-psychological constraints i.e. language, culture, motivation, inadequate skill, anxiety etc. affects the distance learners in completing the courses successfully. Most of the students who freshly enter the open system, requires general counselling to a large extent along with a small component of tutoring.